Privacy policy

The Small Studio Privacy Policy

Privacy Statement

The Small Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information in accordance with the New Zealand Privacy Act 2020. By engaging with The Small Studio, submitting an enquiry, booking a service, participating in training, purchasing products, or providing your information through our website, social media platforms or forms, you agree to the collection and use of your information as outlined in this policy.

Information We Collect

We may collect personal information including: - Full name - Email address - Mobile phone number - Postal address - Date of birth - Medical and health information relevant to cosmetic teeth whitening services - Payment information - Photographs and treatment records - Website usage information - Social media interactions - Training and certification information where applicable

How We Use Your Information

We may use your information to: - Provide cosmetic teeth whitening services - Manage appointments and bookings - Communicate regarding appointments and treatments - Send appointment confirmations and reminders - Process payments - Provide aftercare information - Respond to enquiries - Deliver training services - Improve our services and customer experience - Comply with legal and regulatory obligations

Marketing Communications

By providing your contact details, you consent to receiving communications from The Small Studio via: - SMS/Text Message - Email - Phone Call - Social Media Messaging Platforms These communications may include: - Appointment reminders - Follow-up communications - Promotional offers - Special events - New product releases - Training opportunities - Business updates - Educational content - Client satisfaction surveys You may opt out of marketing communications at any time by: - Replying STOP to SMS messages - Clicking the unsubscribe link in emails - Contacting us directly Opting out of marketing communications will not prevent us from contacting you regarding existing appointments, purchases, training enrolments, treatment information, safety matters or account-related communications.

Treatment Photography

The Small Studio may take photographs before, during and after treatment for treatment records, progress tracking, training purposes and quality assurance. Photographs will not be used for advertising, social media, marketing or promotional purposes without your separate written consent.

Sharing Information

We will not sell, rent or trade your personal information. Your information may be shared with: - Team members and franchise operators within The Small Studio network where necessary to provide services - Payment providers - Booking and scheduling software providers - Website and technology service providers - Professional advisers - Regulatory authorities where legally required All reasonable steps will be taken to ensure third parties protect your information appropriately.

Data Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. Information may be stored electronically, in cloud-based systems, or in secure physical records.

Access and Correction

You have the right to: - Request access to your personal information - Request correction of inaccurate information - Withdraw consent where applicable - Request deletion of information where legally permitted Requests can be made by contacting us directly.

Website and Cookies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic and support advertising campaigns. Users may disable cookies through their web browser settings.

Changes to This Policy

The Small Studio reserves the right to update this Privacy Policy at any time. Updated versions will be published on our website and become effective immediately upon publication.

If you have any questions regarding this Privacy Policy or your personal information, please contact: The Small Studio at hello@thesmilestudio.co.nz